Terms and Conditions

Last Updated: 8 July 2026

1. Acceptance of Terms

By accessing this website, contacting us, submitting a travel inquiry, or booking a travel package, you agree to these Terms and Conditions.

2. Travel Services

Semesta Holyday Tour & Travel provides local Indonesia travel packages, private trips, family holidays, city tours, company outings, custom tours, and other travel-related services.

3. Booking Confirmation

A booking is considered confirmed only after payment has been received and availability has been confirmed by our team or relevant travel providers.

4. Package Price

Package prices shown on the website may represent starting prices. Final prices may vary depending on travel date, number of guests, hotel availability, transport requirements, entrance tickets, destination conditions, and custom requests.

5. Customer Responsibilities

Customers are responsible for providing accurate personal information, guest data, travel dates, contact details, special requests, and other information needed to arrange the trip.

6. Payment

Payment must be completed through the available payment method on this website or other method agreed by our team. Travel arrangements may begin after payment confirmation.

7. Third-Party Providers

Some travel services may involve hotels, transport providers, airlines, guides, activity operators, ticket providers, restaurants, or other third-party providers. We are not responsible for service disruptions caused directly by third-party providers, but we will help coordinate reasonable solutions when possible.

8. Travel Schedule and Changes

Travel schedules may change due to weather, traffic, destination conditions, provider availability, government rules, safety considerations, or other operational factors.

9. Customer Health and Safety

Customers are responsible for ensuring they are physically able to join the selected trip and follow safety instructions from guides, drivers, operators, or destination staff.

10. Cancellation and Refund

Cancellation, refund, and date-change requests are subject to our Refund Policy and the terms of relevant hotels, transport providers, ticket providers, and other travel partners.

11. Force Majeure

We are not liable for delays, cancellations, losses, or changes caused by events outside our reasonable control, including natural disasters, severe weather, accidents, government restrictions, strikes, transport disruptions, disease outbreaks, or other force majeure events.

12. Limitation of Liability

Semesta Holyday Tour & Travel is not liable for indirect losses, missed connections, personal expenses, third-party service failures, or losses caused by inaccurate information provided by the customer.

13. Website Information

We try to keep website information accurate and updated. However, prices, routes, facilities, and availability may change without prior notice.

14. Changes to Terms

We may update these Terms and Conditions from time to time. Updates will be posted on this page with the latest revision date.

15. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Email: semestaholidaytravel@gmail.com

Phone: +62 812-3456-7890

Address: Jalan Permata Medang, Ruko Darwin Blok DRWT Nomor 63, Summarecon Serpong, Desa/Kelurahan Medang, Kec. Pagedangan, Kab. Tangerang, Provinsi Banten,